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The Right to Repair: Can Independent Shops Keep Up With Today’s High-Tech Vehicles?

The modern automobile is no longer simply a mechanical machine. Today's vehicles are rolling computers, packed with cameras, sensors, electronic control modules and advanced driver-assistance systems (ADAS). While these technologies can make vehicles safer and more efficient, they are also creating a growing challenge for independent automotive repair shops—and raising an important question: Will independent mechanics continue to have the ability to repair the vehicles their customers own?

For years, independent repair shops have competed with franchised dealerships by offering consumers convenient, affordable service. But as manufacturers add increasingly sophisticated technology to new vehicles, some repairs now require specialized diagnostic equipment, proprietary software and electronic recalibration.

Consider something as routine as replacing a windshield, bumper or suspension component. On a vehicle equipped with cameras or sensors, the repair may require an ADAS system to be recalibrated before the vehicle is returned to the customer. A simple mechanical repair can suddenly become a computerized procedure.

Technology Is Changing the Repair Business

Modern vehicles can contain dozens of electronic control modules and increasingly sophisticated safety systems. Cameras and sensors may be integrated into systems responsible for automatic emergency braking, lane-departure warnings, adaptive cruise control and other driver-assistance features.

When those systems are disturbed, repaired or replaced, proper calibration can be critical. The problem for independent repair businesses is that access to the information, software and tools necessary to complete certain procedures can vary by manufacturer.

That can potentially force a customer to take a vehicle to a franchised dealership simply because an independent shop cannot access the software or perform a required electronic procedure.

For independent mechanics, that isn't just a technology issue. It is a competition issue.

The Right-to-Repair Battle

The right-to-repair movement has traditionally focused on ensuring that consumers and independent repair businesses have reasonable access to the parts, tools, service information and software needed to repair products. As vehicles become increasingly dependent on software, the definition of repair is changing.

It is no longer enough for a mechanic to have the right wrench or replacement part. In some cases, the repair process may also require access to manufacturer software, diagnostic information, security credentials or calibration procedures. Independent repair advocates argue that vehicle owners should be able to choose where their vehicles are repaired—and that independent shops should have reasonable access to the information and technology needed to compete.

What Texas Dealers and Repair Shops Should Watch

For Texas independent dealers and service departments, this issue deserves attention. The vehicles entering their inventory and service bays are becoming more technologically advanced every year.

Dealers should be asking: Do we have the equipment, training and information necessary to service the next generation of vehicles?

The answer may increasingly determine whether an independent business can keep a repair in-house or must send the customer—and the revenue—to a franchised dealership.

The right-to-repair debate is ultimately about more than fixing cars. It is about consumer choice, competition and the future of independent automotive businesses.

As vehicle technology continues to advance, Texas independent dealers and repair professionals will have a significant stake in making sure innovation does not come at the expense of their ability to serve their customers.

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